Support

We're here to help. Write to [email protected]: we usually reply within two business days.

How do I install Arkivelo?

• iPhone and iPad: open arkivelo.com in Safari, tap Share, then Add to Home Screen.
• Android: open the link in Chrome, menu ⋮, then Install app.
• Mac and Windows: in Chrome or Edge use the install icon in the address bar; in Safari on Mac, File → Add to Dock.

I deleted something by mistake

Open the note and tap the clock (History): every saved version is there, with changes highlighted. You can copy a version's text or restore it. Deleted notes stay in the Trash, in Settings.

I forgot my vault password

The vault is encrypted on your device and the password is never sent anywhere, so neither you nor we can recover it. Pick a password you'll remember and keep it somewhere safe.

How do I back up?

In Settings use Export backup: you get a file with all notes and history (the vault stays encrypted). To restore, use Import backup. Back up regularly: if you clear browser data or switch devices, notes don't move on their own.

Can I move to another device?

Yes: export the backup on the old device and import it on the new one. Automatic sync is coming.

Privacy

Read the privacy policy.